Frequently Asked Questions
Q: Are your company a trading one or a factory?
A: Factory, More than 15 years focusing on test equipment field, 10 years exporting experience.
Q: After an order is placed, when to deliver?
A: Generally about 10-25 days, If we have inventory, we can arrange shipment within 3 days.
Please be aware that our production lead times depend on specific items and item quantities.
Q: What about the warranty with after-sales services?
A: The testing machine is guaranteed for 12 months by PW, we can help you repair your problem controller freely, even if it's not from our factory. After the warranty, the professional after-sale service team will provide excellent technical support, help guests solve problems encountered while using our product, and handle guest problems and complaints in a professional and timely.
Q: What about the product's services and quality?
A: Each piece of equipment must be carried out 100% quality examination and test when shipping and delivering goods. Product use training, each of our products provides video training to show you how to install & operate. We can arrange an engineer to train the operation of equipment to the customer's company when you need. products are widely recognized and trusted by users.
A: Considerate Service Different countries plugs, manually change the voltage from 110V to 220V, insurance indicator.
Q: Can your products be customized?
A: Yes, our product can be customized according to your parameters.